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An acquaintance bought a camera from Simply Electronics who appear to be a UK company but are in fact based in Hong Kong. When he tried to register it with the manufacturers, it turned out to be counterfeit. He sent it back and asked for either a genuine one or a refund. He originally bought the camera about two months ago and is still waiting for a resolution to the problem.
It’s not an isolated case as we can see here. It looks like a classic case of company identity theft.
We’ve all heard tales of bad customer service from larger companies so you would think smaller companies would try to differentiate themselves by excelling in this area but not Stovebase it appears. Their web-site, although a little clunk and dated, certainly promises a lot and there are some ‘interesting’ testimonials. Reality is a different thing however, as an acquaintance discovered.
Having recently moved house said acquaintance approached Stovebase looking to buy a multi-fuel fire. Payment was made and delivery was eagerly anticipated.
Nothing happened, there was no explanation and no fire.
After numerous calls to Stovebase it appeared the fire and been delivered and installation was expected soon. When nothing happened more calls were made – it’s all one-sided, Stovebase don’t seem to have the time to call customers themselves!
Finally it appeared the fire had NOT, in fact, been delivered.
In frustration the customer cancelled the order and requested a refund. Nothing happened although numerous promises were made. Stovebase also trade as Ramsbottom Stoves, have a Facebook page and it appears this is not an isolated incident.
Happily, another company got the opportunity that Stovebase and/or Ramsbottom Stoves screwed up and moved swiftly – they got the deal and delivered promptly.
So, if you want a multi-fuel fire perhaps you should give Stovebase and/or Ramsbottom Stoves a miss…
Sometimes people need to sell their homes quickly such as couples splitting up, the elderly needing to fund care fees or people who have hit hard times financially. To meet this demand a number of companies have stepped into the breach to help. Or not!
If you’re prepared to sell at a significant discount then they’ll buy your house from you but beware, they’ll put in a low offer and the worst will come back just days before completion and reduce the price.
Now, I’m sure there are many reputable companies in this sector but it can be hard to select the good guys from the bad. So, if you know someone in the position of having to sell quickly then point them at this article.
“THE OFFER of a fast, chain-free way to sell his home appealed to Malcolm Haywood, so the 65-year-old farmer from Sleaford, Lincolnshire, got in touch with Gateway Homes that was offering the service in his area. The company operates a national franchise where in return for speed and simplicity, owners sell for a reduced price. Based on the £165,000 market valuation Malcolm obtained before contacting Gateway, he agreed a price of £120,000 with its franchisee Stuart Brown late last year. But according to Malcolm, just at the point the deal was to be sealed Gateway dropped its offer by more than 30 per cent to £80,000. Shocked at the late change, he refused to sell.”
Of course, this appeals to investors approaching the likes of Kingsbridge & Carter who will show you how to make money from property bought at significant discount and then rented out. Worse, the Gateway model is franchised at a cost of £60,000 so Gateway make money whatever happens and the franchisee gets a half-day training before being told to go out and drag in some cheap houses!
As always, you have to watch everyone like a hawk these days!
..the perfect opportunity for the 21st century scammers, spammers and rogues. Suggested posts are the modern unsolicited marketing tool and that means whoever posts is likely to be unethical at best.
Like cold calls, they can’t be trusted but the most irritating thing is they’re in your face, invading your private space on Facebook with the help of the owners who just want the money.
There’s no way of opting out, not that the likes of the Telephone Preference make any difference in the case of telephone calls as comapnies simply ignore it in any case.
One way of getting your own back may be to publish a list of organisations using the dubious practice of Suggested Posts on Facebook on sites like this one. Why not help compile a list?
My latest additions are:
Get them posts flowing – expose the scammers, spammers and rogues right here!
Dealing with Arvinder Singh? Thinking about dealing with him?
Perhaps you are dealing with Spiral Retail Limited, Ossington Stores Europe Limited or N&B Stores Limited.
SPIRAL RETAIL LTD
UNIT 4C GREAT BARR BUSINESS PARK, BALTIMORE ROAD
Company No. 07661222
Apparently ran the Just Genius stores that currently owe around 37 ex-employees unpaid wages. Incorporated June 2011, no accounts filed.
OSSINGTON STORES EUROPE LTD
23 BALTIMORE ROAD
Company No. 07951032
Incorporated February 2012, no accounts filed.
N&B STORES LIMITED
19 ST. JAMES CRESCENT
Company No. 08374295
Incorporated January 2013, no accounts filed.
Now, Arvinder Singh is a pretty common name but you will note that N&B Stores Limited (the most recent incorporation) has a trading address in Telford which is the same address that Spiral Retail Limited used to trade from before they moved to:
23 BALTIMORE ROAD
From here they moved to their current address. It gets worse as Ossington Stores Europe Ltd currently have 23 Baltimore Road as their registered office but guess what their first registered office was? Funnily enough, it’s 19 St. James Crescent, Telford.
Now, that can not be a coincidence can it? I suspect Mr Arvinder Singh is simply a serial scammer taking advantage of decent people and the current difficult times. Of course, he’s welcome to come and put his side of the story here but I don’t expect a visit any time soon.
Maybe you have dealt with Rb5k Construction Limited (Dissolved) in the past? Mr Arvinder Singh appears to have been a director here too.
63 CROMWELL LANE
Incorporated March 2005, no accounts filed, dissolved December 2006.
Additional spellings are popping up now including Arbindar and a name variation, Arbindar Singh Binning.
You might want to keep checking back here.
As it’s Xmas I thought some good news would be appropriate!
Plymouth Round Table have released a record and the proceeds will be used to help disadvantaged people in the local community.
You can help by visiting the link.
You can download the track for just £1 and ALL proceeds go to charity.
Now, don’t you feel better for hearing about that?
Who are EMCAS? They’re those unprofessional silent callers twittering on about PPI claims. You’ll know it’s them because the number comes up as 02890324055 on your caller display. You just need to call them back to verify who they are.
Silent calls are not covered by the Telephone Preference Service so no point complaining there.
On the other hand would YOU use a company that indiscriminately pesters the life out of people – they call me every few days and there’s never anyone on the line.
They’re based down in Devon and you can contact them on 0800 027 2484 to complain about their unprofessional activities. E-mail them on firstname.lastname@example.org or write to:
38-40 Palace Avenue, Paignton, Devon TQ3 3HE
The more people that complain the faster they’ll stop doing it.
Let’s start with continuum.net who e-mail me rubbish regularly about their latest event. No idea who very.co.uk are but they blindly lob me some rubbish every few weeks. Corework.co.uk send rubbish for all and sundry – as soon as I see the e-mail address I know it will be rubbish and bin it straight away.
Then of course there is Holiday Lettings, yet more useless rubbish…
…life insurance, job offers, income tax refunds.
It’s best to assume that unsolicited contact by whatever means will be a scam.
I just can’t believe they can be anything but a scam, like this…
This may not be right for you, or it may be just what you are looking for…
I run a small, self selecting Mastermind Group. There are usually 8 members in the group and all have achieved astonishing results. Anything from 30% business growth to successfully selling their business to acquiring a new business to turning round their existing business.
This Mastermind Group brings diverse business professionals together with the aim of adding significant, measurable value to their businesses. Add to that my expertise in helping businesses to succeed and this becomes a potent mix for the right person…
But is this right for you?
This page (which is optimised for smartphones) answers a lot of questions, or call me on 01225 851044 and I’ll answer anything else you want to know about the programme, how it works and past successes.
PS. The Robert Craven Mastermind Group is not for everyone. It is for the highly motivated who are truly committed to making things happen. The fee is currently being held down at £1,000 per month for the 12 months. I am so convinced that this programme will work for you that I will refund the full cost of your fees if you are not convinced by the end of day one. I look forward to hearing from you.
The Directors’ Centre Ltd